Terms and Conditions

Participation in PawaGames Online is strictly limited to individuals who are eighteen (18) years of age or older. By registering and participating in any PawaGames, the player confirms that they meet the minimum age requirement and are legally permitted to participate under the laws of the Republic of Kenya. Participation by persons under the age of 18 is strictly prohibited, and any account found to be operated by or on behalf of a minor will be suspended, with any winnings forfeited. Mobipesa Limited reserves the right to request proof of age and identity at any time and may suspend or terminate an account where satisfactory documentation is not provided.

To register an account with PawaGames, you must be at least 18 years old. PawaGames reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. You must keep your account registration details confidential and do not disclose the same to any third party. As part of the registration process, You will be required to enter Your personal details which include Your mobile phone number. It is important that the personal data we hold about You is accurate and current. Please keep us informed if your personal data changes during your relationship with Us. Your personal data will be treated with the strictest confidentiality and will be processed and stored in accordance with our Data Privacy Policy the relevant Data Protection Laws. We may need to request specific information from You to help Us confirm Your identity and ensure Your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact You to ask You for further information in relation to Your request to speed up our response. You are required to keep Your registration details up to date at all times. If You change Your phone number or any other contact or personal information, please contact us in order to update Your account information. You are responsible for maintaining the confidentiality of your OTP and preventing unauthorized access to your account. Each participant is allowed only one active account. Multiple accounts may lead to suspension or forfeiture of winnings. Mobipesa Limited reserves the right to suspend or terminate accounts suspected of misuse, fraudulent activity, or violation of these Terms. By registering, you consent to receive transactional messages, promotional offers, and updates related to PawaGames. You may opt out of marketing messages at any time.

After successful registration and login, the available games will be displayed on the PawaGames platform. These may include, but are not limited to: PawaBox, LiveMega, JackpotPawa, JackpotSupa, SundayMini, JackpotBajaj, BoxerShinda, Mazda, Lucky Fruit Each game has a set play amount, which will be clearly displayed to the player before participation. To participate in a game, the player must select their preferred game type and follow the applicable game mechanics, as set out below: Pawabox The player selects one of the available boxes displayed on the screen.The system will prompt the player to pay the applicable play amount via M-Pesa.Upon successful payment, the selected box will be automatically unveiled. Lucky Fruit Lucky Fruit is a spin-based game where players select a stake amount and spin to determine the outcome based on an alignment of items. Before initiating a spin, the player selects a stake amount ranging from KES 20 to KES 3,000, which will be clearly displayed. Once the player clicks the Spin button, the spin is executed automatically. A winning outcome is only achieved when matching symbols appear consecutively from left to right. Each winning symbol combination carries a predefined multiplier, as displayed on the game screen. The player’s payout is calculated by multiplying the selected stake by the applicable multiplier. If the spin does not result in a valid winning combination, no payout is awarded and the stake amount is non-refundable. All Lucky Fruit outcomes are generated randomly and once displayed , are final and binding , except in the event of a verified system error. Once a game outcome is revealed: If the outcome contains a prize, the player wins the displayed reward.If the outcome contains no prize, the player will be notified accordingly. Cash prizes are credited automatically and instantly to the player’s registered M-Pesa wallet. Non-cash prizes, including but not limited to motorcycles, vehicles, and household items, will be redeemed through official PawaGames communication channels within fourteen (14) working days, subject to verification. Mobipesa Limited reserves the right to verify a player’s identity before awarding high-value or physical prizes. All game outcomes are generated randomly by secure Random Number Generator (RNG), and once revealed, results are final and binding.

All payments to participate in PawaGames shall be made exclusively through M-Pesa mobile money, using the mobile phone number registered on the player’s account. The applicable play amount for each game will be clearly displayed prior to participation. By confirming payment, the player authorizes Mobipesa Limited to debit the stated amount. Once a payment transaction is successfully completed, all play amounts are final and non-refundable, regardless of the game outcome. Mobipesa Limited shall not be responsible for payment failures, delays, or errors resulting from user input, insufficient funds, network interruptions, or third-party payment service providers. Cash winnings shall be credited automatically to the player’s registered M-Pesa wallet. Delays may occur due to verification or system checks. Non-cash prizes, including but not limited to motorcycles, vehicles, or household items, shall be redeemed through official PawaGames communication channels within fourteen (14) working days, subject to verification. Mobipesa Limited reserves the right to conduct Know Your Customer (KYC) checks and request identification before releasing winnings or prizes. All winnings are non-transferable and may only be claimed by the registered account holder. Mobipesa Limited reserves the right to withhold, cancel, or reclaim winnings where fraud, misuse, or breach of these Terms is reasonably suspected. Applicable taxes or statutory deductions shall be applied in accordance with Kenyan law. In the event of account suspension or termination, any pending or unclaimed winnings may be forfeited in accordance with these Terms and applicable law.

PawaGames Online uses secure, automated systems to ensure fair, random, and unbiased outcomes across all games, including box selection games and Lucky Fruit. Game results are generated electronically and are not influenced by player actions, timing, or external factors. Mobipesa Limited operates all games in accordance with applicable laws and licensing conditions issued by the Betting Control and Licensing Board (BCLB). Access to the platform is dependent on internet connectivity and third-party services. Mobipesa Limited shall not be responsible for losses caused by network failures, device errors, or service interruption. Any attempt to exploit system errors or malfunctions constitutes a breach of these Terms and may result in account suspension, termination, or forfeiture of winnings.

PawaGames is committed to promoting responsible gambling practices and ensuring a safe and enjoyable gaming environment for all participants. This Responsible Gambling clause outlines our approach to preventing problem gambling and providing support to those who may be affected. We recognize that for a small number of players, gaming may cease to be a form of entertainment and could become problematic. For that reason, Mobipesa Limited is committed to ensuring that PawaGames operates with fairness, transparency, and the highest standards of social responsibility. Self exclusion and player control We encourage all players to set personal limits on the amount of time and money they spend on gaming. The platform provides tools that allow you to monitor your activity, track your transaction history, and manage your spending. If you believe your gaming habits are becoming difficult to control, you may use our self-exclusion feature to freeze your account for a defined period of 24 hours, 7 days, 30 days and up to 60 days. During this time, you will not be able to deposit, play, or receive promotional messages. Support for Problem Gambling If you suspect you may have a gaming addiction or are developing unhealthy habits, we encourage you to: Contact our Customer Support Team for guidance on setting play limits or activating self-exclusion on the platform. Seek confidential help from the Responsible Gaming Federation of Kenya Use educational resources provided on the PawaGames website to better understand responsible gaming practices. Account Intervention by Mobipesa Limited Mobipesa Limited reserves the right to temporarily suspend or permanently close accounts that show signs of compulsive, excessive, or risky gaming behavior. In such cases, our support team may reach out to the player to provide assistance or share information about responsible gaming support options.

By using PawaGames, you consent to the collection and processing of your personal data (including phone number, game activity, and transaction details) for the purpose of service delivery, customer support, and compliance. If, at any time, You feel that a third party may be aware of your Access Information, You should change it immediately via the Website. Please contact us if you are unable to make the changes. Should you lose your account details or believe that someone else may have your access Information, you should contact us immediately. Mobipesa Limited shall handle all personal data in accordance with the Kenya Data Protection Act, 2019. Personal data will not be shared with third parties without consent, except where required by law or regulatory authorities. Players may request account deletion or data review by contacting customer support.

Upon review of your account activity and confirmation of a breach of these Terms and Conditions, such as engaging in Prohibited Acts, we may suspend your account or permanently close it if: in our reasonable opinion, Your continued use of our Services may lead to non-compliance with our obligations under the law; and/or You fail to adhere to legal requirements under Applicable Laws including but not limited to failing the due diligence processes conducted by us pursuant to Applicable Laws. Following account closure, any stake, winnings, promotional bonuses, benefits, or prizes will be forfeited by You in accordance with these Terms and Conditions.

Any attempt to manipulate or interfere with the PawaGames system is strictly prohibited. Accounts found engaging in fraudulent, collusive, or abusive activities will be suspended or permanently closed. Mobipesa Limited reserves the right to withhold winnings and pursue legal action against offenders.

All official communication will be through SMS, in-app notifications, or the PawaGames website. Mobipesa Limited will never request your M-Pesa PIN or OTP. Players are advised to verify all communications from official short codes or contact centers.

Players are encouraged to raise any complaints or concerns promptly by contacting the official PawaGames customer care line within 7 days and providing full details and any supporting evidence. Mobipesa Limited will investigate and respond within 14 working days of receiving the complaint with the findings. If a satisfactory resolution is not achieved between the player and Mobipesa Limited, the matter may be referred to the Betting Control and Licensing Board (BCLB), which will act as a mediator in line with the Betting, Lotteries, and Gaming Act (Cap 131 of the Laws of Kenya). The BCLB’s decision shall be binding to the extent permitted by law. Players retain the right to pursue further legal action through the Kenyan judicial system if the dispute remains unresolved after mediation.

All content, software, trademarks, logos, and materials associated with PawaGames are the property of Mobipesa Limited. Unauthorized use, reproduction, or distribution of any PawaGames content is strictly prohibited.

Without limiting the foregoing, Mobipesa Limited shall not be responsible for losses or damages resulting from: Player error, misuse of the platform, or failure to follow game instructions, Network failures, system outages, device malfunctions, or third-party service interruptions, Delays, interruptions, or errors in payment processing beyond Mobipesa Limited’s control. Mobipesa Limited shall not be liable for any loss of winnings or account access arising from unauthorized use of a player’s account where such use results from the player’s failure to keep login details confidential. Nothing in these Terms shall exclude or limit Mobipesa Limited’s liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable law.

Mobipesa Limited reserves the right to amend these Terms at any time. Updated Terms will be published on the PawaGames website or platform and will take effect immediately upon publication. Continued use of the service constitutes acceptance of any revised Terms.

These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.

For inquiries or complaints, please contact: Mobipesa Limited Trading as PawaGames Email: info@mobipesa.co.ke Customer Care Support: 0703012550 Nairobi, Kenya.